Got questions? We have answers.
Setup & Connection
My EBLOMA companion isn't responding, or responds more slowly than expected.
Make sure your Wi-Fi connection is stable.
Move closer to your router.
Try a quieter environment for better voice recognition.
Restart your companion by turning it OFF and ON again.
Ensure your app is open and properly connected.
I can't connect my device to Wi-Fi.
Double-check your Wi-Fi password.
Make sure you are using a 2.4GHz network (not 5GHz).
Turn on Bluetooth during setup.
Keep your phone, device, and router close together.
If switching to a new phone or network, redo the setup process.
Does my companion need Wi-Fi to work?
Yes. EBLOMA companions rely on Wi-Fi for setup, connection, and AI voice interaction. A stable connection is recommended for the best experience.
If regular Wi-Fi is not available, you may also try using your phone's mobile hotspot. Please note that hotspot use may consume cellular data and could result in additional charges.
Voice & Interaction
My companion can't hear me well.
Try speaking closer and more clearly.
Avoid noisy environments.
Make sure nothing is covering the microphone.
The sound is too low or unclear.
Check that nothing is blocking the speaker.
Adjust the volume in the app.
Make sure the device is powered properly.
Why does my companion respond differently from another one?
Each EBLOMA companion has its own personality and interaction style.
WALLE responds more slowly and calmly.
JOY is quicker and more expressive.
ILY may be shy at first, then open up over time.
TELLY is warm, friendly, and more actively playful.
This is part of the intended product experience.
Why does my companion behave differently over time?
Our AI is designed to adapt over time. Some companions may start out quieter and gradually become more expressive as they get familiar with the user's patterns and interaction style.
Product & Age Guidance
Which companion is right for my age group?
Each EBLOMA companion is designed for a different age range and personality style. Some are better suited for younger children, while others are designed for older kids or teens. Please check the product page for the recommended age guidance for each model.
Are EBLOMA companions suitable for children?
Yes, but suitability depends on the specific model and age group. All materials are non-toxic and designed for safe, everyday use. For younger children, we recommend adult supervision.
Power, App & Device Care
My device won't turn on.
Make sure it is fully charged or connected to power.
Try holding the power button for a few seconds.
If it still doesn't respond, contact support.
Does the package include a charging cable?
No. To reduce electronic waste, we do not include a charging cable, since many households already have USB-C cables. Please use a compatible USB-C cable and a certified power adapter.
How do I charge my companion?
Use a compatible USB-C cable and a certified power adapter. Charging time and battery life may vary depending on the model and usage.
Do I need an app to use my companion?
Yes. The EBLOMA app helps with setup, connection, and managing features.
Can multiple people use the same device?
Yes, but the experience may adapt over time based on the primary user's interaction patterns.
How do I clean my companion?
Use a dry or slightly damp cloth.
Do not soak or machine wash the product.
Keep all electronic parts dry.
Privacy & Support
Does EBLOMA record voices or conversations?
EBLOMA may process voice input, transcripts, prompts, and related technical data to provide AI interactions, maintain safety systems, and improve service reliability. For child users, parental consent may be required before AI-enabled features are activated. Please review our Shop Privacy Policy and the applicable Product Terms & Privacy (Unified Agreement) for full details.
I need more help. How can I contact support?
We're here to help. Please contact us at care@ebloma.com.